Hebrew Speaking Technical Support Chat-Email - Athens At least 1 year Exp

<div class="separator" style="clear: both; text-align: center;"> <img alt="Hebrew Speaking Technical Support Chat-Email - Athens At least 1 year Exp" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgIeqF5zEciW3B0QPkUsXzu0dOuOHXuC_PYmSkktxNdDw4cHoJ74GowABogzT7fpY_mFCGsh7s6ktFqsIWMNKSuiZa-iazr1WsdvzdSZBsvVCGH6b_azEWhqxjHcFSy7FP8MaD1D_TVzN0/s1600/Hebrew+Speaking.png" style="width: 100%;" /> </div> <br /> <span style="font-size: large;"><b>Technical Support Agent - Hebrew Speaking Chat/Email- At least 1 year experience required</b></span><br /> <b><br /></b> <b>Country/ Work location: Athens, Greece</b><br /> <br /> <b>Business Unit:</b> <i>Dell</i><br /> <br /> <b style="background-color: yellow;">* WORK IN EUROPEAN COUNTRY</b><br /> <b style="background-color: yellow;">* VISA SPONSORSHIP AVAILABLE FOR QUALIFIED CANDIDATES</b><br /> <br /> <b style="background-color: yellow;"><span style="color: red;">This is an equal employment opportunity</span></b>. We accept you regardless of your age, gender, origin, race, color, etc as long as you can do the job, you can speak the required language and you can use computer.<br /> <br /> <b><span style="font-size: large;">1. Scope</span></b><br /> <br /> * To ensure client satisfaction by offering specialized advice<br /> * To actively listen and pay attention to client issues<br /> * To resolve client queries and problems according to the client values<br /> <br /> <b><span style="font-size: large;">2. Required Skills/Experience</span></b><br /> <br /> <b>Educational level:</b> High School diploma or equivalent<br /> <br /> <b>Specializations:</b><br /> Technical accreditation and specializations: <b>with experience at least 6 months in similar position (technical support & customer service)</b><br /> <br /> <b>Languages and language level: native Hebrew; Fluent in English</b><br /> <br /> <b><span style="font-size: large;">3. Other Requirements</span></b><br /> <b><br /></b> <b>Technical Skills:</b><br /> <br /> * Advanced Knowledge of PC (Hardware, Software, Internet)<br /> * Advanced knowledge on Ms Office<br /> * Typing Speed : 17 words/minute<br /> * Use of production tools<br /> * Use of Internet<br /> * Client’s Logging System<br /> <br /> <b>Soft Skills:</b><br /> <br /> * Language skills -Fluency in English<br /> * Active Listening<br /> * Handling Difficult Calls<br /> * Inbound Phone Statistics<br /> * Systems & Technology Use<br /> * Technical Support<br /> * Good Problem Solving Skills<br /> * Strong troubleshooting skills<br /> * Knowledge of tools used for troubleshooting<br /> <br /> <b>Commitment</b><br /> <br /> * Have a commitment to company’s values and regulations<br /> * Attendance and punctuality<br /> * Commitment to Quality<br /> * Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence.<br /> * Through telephone contact, be the name and face representing<br /> * Advise customers and respond to customer inquiries.<br /> * Use communication and analytical skills to provide mutually beneficial problem resolution.<br /> <br /> <span style="font-size: large;"><b>4. Responsibilities</b></span><br /> <br /> * To respond and record consumer inquiries/questions raised through free phone lines for customers.<br /> * To maintain accurate data input of consumer inquiries, questions and feedback on the customer services database.<br /> * To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.<br /> * To provide a high level of customer service to clients at all times.<br /> * To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged<br /> appropriately.<br /> * To work effectively as part of a team, developing effective and supportive relationships with colleagues.<br /> * To troubleshoot through the use of open questions, support documents and system training.<br /> * To have a sound knowledge of all products and services, understanding their use and functionality.<br /> * To be able to offer recommendations to common problems or frequently asked questions.<br /> <br /> <b><span style="font-size: large;">5. Contract</span></b><br /> <br /> <b>Fixed term contract</b><br /> <br /> Working hours is 8 hours per day/5 days per week (24/7)<br /> Working hours based on client’s needs  mainly Monday – Sunday: 08:00 – 24:00<br /> <br /> <br /> <b>Gross Salary:</b><br /> <br /> <b>Salary : 1100 €</b><br /> <b><br /></b> Monthly performance bonus 0-200€<br /> <br /> Monthly accommodation bonus of 150 euro plus 100 in vouchers upon completion of the training plus 300 also in vouchers after 3 months of cooperation plus 400 euro also in vouchers after 7 months of cooperation<br /> <br /> <b>Other Benefits:</b><br /> <br /> <b>Travel Expenses: Paid by the employer;</b><br /> <b><br /></b> Accommodation: The employer will offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.<br /> <br /> The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.<br /> <br /> <div> <b><span style="font-size: large;">How to Apply: </span></b></div> <div> <br /></div> <div> Please send comprehensive updated CV/resume standard format <i>(designation, working period, company name, company address, company line of business and job description) </i>to email address <b>careers@ highofferjobs. com</b><br /> <b><br /></b> Please like and follow us in our<b> FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a></b><br /> <br /> <br /> <br /></div>

Hebrew Speaking Technical Support Chat-Email - Athens At least 1 year Exp

Technical Support Agent - Hebrew Speaking Chat/Email- At least 1 year experience required Country/ Work location: Athens, Greece B...