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Monday, May 13, 2019

Italian Speaking Technical Agent, Greece

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<img alt="Italian Speaking Technical Support - Athens At least 6 Mos. Exp" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiPYQhBlAcBHvC03QWGc7zolZeKRO0mJ4qa-A_rQMMRJjIX_RYwDF9PcH7PD9V1OGYZaXVdejdFLmOuvxoGwfwjquPAAeCv4Xx37xnJSzSCmFFnrhVPjWrwX1zYngf_cmbJV1CrON_HhCE/s1600/Italian+Speaking+-+Greece.png" style="width: 100%;" /> 
</div>
 
Technical Support Agent - Italian Speaking - At least 1 year experience  required 
 
Country/ Work location: Athens, Greece 
 
Business Unit: APPLE, iTunes 
 
* WORK IN EUROPEAN COUNTRY 
* VISA SPONSORSHIP AVAILABLE FOR QUALIFIED CANDIDATES 
 
This is an equal employment opportunity. We accept you regardless of your age, gender, origin, race, color, etc as long as you can do the job, you can speak the required language and you can use computer. 
 
1. Scope 
 
To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer problems. 
 
2. Required Skills/Experience 
 
Educational level: High School diploma or equivalent 
 
Specializations: 
Technical accreditation and specializations: with experience at least 1 year in similar position (technical support & customer service) 
 
Languages and language level: native Italian; Very good in English 
 
3. Other Requirements 
 
 
Prerequisites 
 
* Graduates of High School (preferable: College, University) 
* Native or fluent ITALIAN speakers 
* Fluent English (Proficiency level) 
* Good Knowledge of PC (hardware, software, internet) 
* Windows, MS Office Suite, Skype, IOS, Windows Media Player, Windows Messenger 
* Excellent communication skills 
* Strong team spirit 
* Passionate about customer services 
 
 
4. Responsibilities 
 
* Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her inquiry. 
* Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly 
* Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support. 
* Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. 
* Tracks and follows cases to ensure that they closed in an efficient and timely manner. 
* Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times. 
* Follows Contact Center procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines. 
* Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. 
* Be positive and proactive and have a desire for positive improvement in quality. 
* Takes on board feedback and adapt skills accordingly. 
* Other duties as assigned. 
 
5. Contract 
 
Fixed term contract: 12 months 
 
Working hours is 8 hours per day/5 days per week 24/7 
Working hours based on client’s needs , mainly Monday – Sunday:  08:00 - 24:00 
 
 
Gross Salary: 
 
Salary : 1045€ monthly gross  
 
Monthly performance bonus: 0-200€ 
 
Other Benefits: 
 
Travel Expenses: Paid by the employer; 
 
Accommodation: The employer will offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations. 
 
The company also offers Greek lessons, free Real Estate Agency fee & other Benefits. 
 
<div>
<div>
How to Apply: </div>
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 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
</div>
<div>
 
 
 </div>

Italian Speaking Technical Agent, Greece

Technical Support Agent - Italian Speaking - At least 1 year experience required Country/ Work location: Athens, Greece Business ...

Sunday, May 12, 2019

Russian Speaking Technical Support, Athens Greece

<div class="separator" style="clear: both; text-align: center;">
<img alt="Russian Speaking Technical Support - Athens At least 6 Mos. Exp" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidcCEFy-9QN54FizrsquW0nYjJhryz9abUykkapvGBDA_dBF5vwz3MOoDwAnnkaQ-SNVPGvzjEWupX54Z2TW2KnQPAS6tUOE3WYFHxlO4x2RtNIbimgUnL7AmLbkB91vw_lQtwWJmM5S4/s1600/Russian_Speaking_Greece.jpg" style="width: 100%;" /> 
</div>
 
Technical Support Agent - Russian Speaking - At least 6 months experience  required 
 
Country/ Work location: Athens, Greece 
 
Business Unit: APPLE, iTunes, Microsoft 
 
* WORK IN EUROPEAN COUNTRY 
* VISA SPONSORSHIP AVAILABLE FOR QUALIFIED CANDIDATES 
 
This is an equal employment opportunity. We accept you regardless of your age, gender, origin, race, color, etc as long as you can do the job, you can speak the required language and you can use computer. 
 
1. Scope 
 
* Deliver multilingual communications across a wide variety of channels, aided by automation; 
* Manage and coordinate corrective action processes; 
* Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments); 
* Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution. 
 
2. Required Skills/Experience 
 
Educational level: High School diploma or equivalent 
 
Specializations: 
Technical accreditation and specializations: with experience at least 6 months in similar position (technical support & customer service) 
 
Languages and language level: native Russian; Very good in English 
 
3. Other Requirements 
 
 
Your role as Russian speaking Advisor 
 
We are looking for applicants who can interact with others effectively, be comfortable with phone support and in exchanging Emails with clients. The ideal candidate should have very good PC skills, great interest in new technologies, be fluent in both Russian and English & should be willing to relocate to Athens, Greece in a few weeks notice. 
 
* Receiving Inbound calls, E mails and Chats from existing consumers requiring product support in both Russian and English. 
* Maintaining, analyzing, troubleshooting and attempting repair of all products. 
 
* Investigating errors and problems; performing root cause analysis in effort to provide permanent resolutions. 
 
Technical Skills: 
 
* Advanced Knowledge of PC (Hardware, Software, Internet) 
* Advanced knowledge on Ms Office 
* Typing Speed : 17 words/minute 
* Use of production tools 
* Use of Internet 
* Client’s Logging System 
 
Soft Skills: 
 
* Language skills -Fluency in English 
* Active Listening 
* Handling Difficult Calls 
* Inbound Phone Statistics 
* Systems & Technology Use 
* Technical Support 
* Good Problem Solving Skills 
* Strong troubleshooting skills 
* Knowledge of tools used for troubleshooting 
 
Commitment 
 
* Have a commitment to company’s values and regulations 
* Attendance and punctuality 
* Commitment to Quality 
* Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence. 
* Through telephone contact, be the name and face representing 
* Advise customers and respond to customer inquiries. 
* Use communication and analytical skills to provide mutually beneficial problem resolution. 
 
4. Responsibilities 
 
* To respond and record consumer inquiries/questions raised through free phone lines for customers. 
* To maintain accurate data input of consumer inquiries, questions and feedback on the customer services database. 
* To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. 
* To provide a high level of customer service to clients at all times. 
* To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged 
appropriately. 
* To work effectively as part of a team, developing effective and supportive relationships with colleagues. 
* To troubleshoot through the use of open questions, support documents and system training. 
* To have a sound knowledge of all products and services, understanding their use and functionality. 
* To be able to offer recommendations to common problems or frequently asked questions. 
 
5. Contract 
 
Fixed term contract: 12 months 
 
Working hours is 8 hours per day/5 days per week 
Working hours based on client’s needs , mainly Monday – Friday in shift scheme 
 
 
Gross Salary: 
 
Salary : 1045€ monthly gross  
 
Monthly performance bonus: 0-200€ 
 
Other Benefits: 
 
Travel Expenses: Paid by the employer; 
 
Accommodation: The employer will offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations. 
 
The company also offers Greek lessons, free Real Estate Agency fee & other Benefits. 
 
<div>
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
</div>
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 </div>

Russian Speaking Technical Support, Athens Greece

Technical Support Agent - Russian Speaking - At least 6 months experience required Country/ Work location: Athens, Greece Busines...

Arabic Speaking Technical Support, Athens

</div>
Technical Support Agent - Arabic Speaking - At least 3 months experience  required 
 
Country/ Work location: Athens, Greece 
 
Business Unit: APPLE 
 
* WORK IN EUROPEAN COUNTRY 
* VISA SPONSORSHIP AVAILABLE FOR QUALIFIED CANDIDATES 
 
This is an equal employment opportunity. We accept you regardless of your age, gender, origin, race, color, etc as long as you can do the job, you can speak the required language and you can use computer. 
 
1. Scope 
 
To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer problems. 
 
2. Required Skills/Experience 
 
Educational level: High School diploma or equivalent 
 
Specializations: 
Technical accreditation and specializations: with experience at least 3 months in similar position (technical support & customer service) 
 
Languages and language level: native Arabic; C1 in English , French is a plus 
 
3. Other Requirements 
 Prerequisites: 
 
* Graduates of High School (preferable: College, University) 
* Native or fluent Arabic speakers 
* Fluent English (Proficiency level) 
* Good Knowledge of PC (hardware, software, internet) 
* Windows, MS Office Suite, Skype, IOS, Windows Media Player, Windows Messenger, Apple Products 
* Excellent communication skills 
* Strong team spirit 
* Passionate about customer services 
 
4. Responsibilities 
 
* Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her inquiry. 
* Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly 
* Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support. 
* Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. 
* Tracks and follows cases to ensure that they closed in an efficient and timely manner. 
* Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times. 
* Follows Contact Center procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines. 
* Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. 
* Be positive and proactive and have a desire for positive improvement in quality. 
* Takes on board feedback and adapt skills accordingly. 
* Other duties as assigned. 
 
5. Contract 
 
Fixed term contract:  
 
Working hours is 8 hours per day/5 days per week 
Working hours based on client’s needs , mainly Monday – Sunday: 08:00-24:00 
 
 
Gross Salary: 
 
Salary : 1045€ monthly gross  
 
Monthly performance bonus: 0-200€ 
 
Other Benefits: 
 
Travel Expenses: Paid by the employer; 
 
Accommodation: The employer will offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations. 
 
The company also offers Greek lessons, free Real Estate Agency fee & other Benefits. 
 
<div>
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
</div>
<div>
 
 
 </div>

Arabic Speaking Technical Support, Athens

Technical Support Agent - Arabic Speaking - At least 3 months experience required Country/ Work location: Athens, Greece Business...

Sunday, May 5, 2019

Identity and Access Management Analyst, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Identity and Access Management Analyst, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 3 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
The Identity and Access Management (IAM) and Identity Governance and Administration (IGA) Ana-lyst is expected to have in depth experience in the IAM / IGA domain. This profile supports the Identity and Access Management system, applies industry knowledge of Identity Management and system access controls to the Bank environment. 
 
This profile shall be able to weigh business needs against security risks, and articulate issues to management, perform necessary procedures and controls to ensure appropriate system access controls are in place. 
 
The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Provide subject matter expertise on IAM /IGA processes and controls; 
· Create and maintain roles and privileges within the Identity Management System; 
· Maintain system roles and privileges based on information such as job function, department, etc.; 
· Create and maintain accurate descriptions of roles and privileges within the Identity Management System; 
· Partner with department managers and representatives to determine the appropriate levels of system access, based on job responsibilities; 
· Partners with Information Technology and Human Resources department to support the Identity Management System; 
· Develop and prepare metrics to represent the status of the Identity Management program; 
· Lead Segregation of Duties discussions with application/system owners and support functions; 
· Facilitate system access reviews and attestation processes; 
· Provide advanced technical support and serve as an escalation point for IT incidents and service requests, including with third parties (e.g. manufacturer or vendor) as necessary; 
· Document the resolution of incidents and problems, create technical analysis, performance, and enhancement reports; 
 
Technical  and Specific Skills / Experience 
 
· Experience with MS Office Suite; 
· Experience with Windows Active Directory 2012 or 2016; 
· Experience with Microsoft Windows Server 2008 or 2012 or 2016; 
· Experience with Linux (RHEL) and Unix skills; 
· Attention to details; 
· Ability to work in a co-operative way; 
· Knowledge of RBAC model; 
· Knowledge of Business Process Modelling tools; 
· Experience developing and maintaining documentation; 
· Ability to operate effectively in a high-pressure situation; 
· Ability to handle multiple competing priorities; 
· Experience in project management; 
 
Salary: Negotiable 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Identity and Access Management Analyst, Bilingual French Speaking

Identity and Access Management Analyst, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank ...

Identity and Access Management Specialist, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Identity and Access Management Specialist, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 3 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
The Identity and Access Management (IAM) and Identity Governance and Administration (IGA) Specialist is expected to have in depth experience in the IAM / IGA domain. This experience shall include expertise in the integration of IAM / IGA solutions, technical knowledge of Microsoft Windows Active Directory 2016, LDAP directories, and a good understanding of Linux/Unix Operating systems. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Provide subject matter expertise on IAM /IGA processes; 
· Provide subject matter expertise in Integration and implementation of IAM /IGA platform; 
· Provide advanced technical support and serve as an escalation point for IT incidents and service requests, including with third parties (e.g. manufacturer or vendor) as necessary; 
· Design, develop and update existing scripts (in various scripting languages, including Pow-erShell, etc.) as necessary; 
· Document the resolution of incidents and problems, create technical analysis, performance, and enhancement reports; 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of LDAP protocol and systems; 
· Experience with Windows Active Directory 2012 or 2016; 
· Experience with Microsoft Windows Server 2008 or 2012 or 2016; 
· Experience with Linux (RHEL) and Unix skills; 
· Experience in the integration and operation of IAM / IGA solution for large sized enterprises; 
· Attention to details; 
· Ability to work in a co-operative way; 
· Knowledge of RBAC model; 
· Knowledge of Business Process Modelling tools; 
· Knowledge and experience of Network Security, including design, configuration, and tuning; 
· Experience developing and maintaining documentation; 
· Ability to operate effectively in a high-pressure situation; 
· Ability to handle multiple competing priorities; 
· Experience in project management; 
 
Salary: Negotiable 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Identity and Access Management Specialist, Bilingual French Speaking

Identity and Access Management Specialist, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Ba...

Windows Engineer, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Windows Engineer, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
Windows Engineers are part of the second/third level support for the EIB end user services infrastructure. Engineers must demonstrate technical competence, maintain and manage critical infrastructure/systems and ensure the highest level of availability, performance and security. 
The team of engineers shall collectively possess the technical skills (e.g. FIM, MIM, SCCM, AD, ADFS, File and print server Management, Exchange Server Management, etc.) to be able to cover the entire scope of technologies described in Microsoft Server Applications Engineering Services (onsite continuous). 
 
This role will also be called upon to assist application developers and all operational teams. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown be-low. 
 
Windows Engineers will have the responsibilities listed below, as well as take charge of the services described in End User Engineering Services (onsite continuous) and  Microsoft Server Applications Engineering Services (onsite continuous). 
 
Job responsibilities: 
 
· Focus on continuous improvement, automation and keeping systems running with optimal effectiveness and efficiency; 
· Manage the resolution of IT incidents and fulfillment of service requests as applicable; 
· Provide assistance for other processes such as release management, change management support etc.; 
· Play a key role in troubleshooting incidents (including indicators or precursors) in a timely manner, and coordinate changes between internal infrastructure teams and development teams; 
· Document processes and procedures and keep relevant infrastructure documentation up-to-date; 
· Provide assistance in guiding users in formulating requirements, provide advice on alternative courses of action and conduct feasibility studies; 
· Provide technical leadership for the integration of requirements, design, and technology; 
· Conduct evaluations, testing and integration of new operating systems, drivers and patches; 
 
Technical  and Specific Skills / Experience 
 
· Experience in installing configuring, maintaining and troubleshooting Windows based environments; 
· Experience with virtualization (VMware, Hyper-V, etc.); 
· Problem solving skills; 
· Flexible and stress resilient; 
· Attention to detail; 
· Ability to work in a co-operative way; 
· Knowledge of ITIL processes, ticketing systems and CMDB; 
· Experience with multiple scripting languages (as a minimum good level of Microsoft Windows PowerShell is required); 
· Ability to operate effectively in a high-pressure situation; 
· Experience with the technologies in the scope; 
· Experience developing and maintaining documentation; 
· Spoken and written interpersonal, communication and presentation skills; 
· One or more vendor domain certifications: e.g. MCSE. 
<div>
 </div>
Salary: Negotiable 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Windows Engineer, Bilingual French Speaking

Windows Engineer, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · There’s no a...

Senior I.T. Management Support, Bilingual French Speaking

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Senior I.T. Management  Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 7 years + experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
Senior Management support is a role for the most senior support staff and involves providing top quality IT services to the senior executives at the EIB. 
 
This role requires sensitivity to protocol and etiquette in the delivery of services to senior stakeholders and requires experience with executive-level hands-on onsite support, in addition to senior end user technical support skills and customer service excellence. 
 
This role requires an emphasis on incident resolution, the development of technical solutions, user experience, as well as building and maintaining positive business relationships with senior management. 
 
The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Knowledge of the IT needs of Senior Management; 
· Identify, resolve and escalate incidents as appropriate; 
· Provide after hours and on-call support, as well as dedicated executive support for events or high-level meetings. 
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Technical  and Specific Skills / Experience 
 
· Good Flexibility and stress resilient; 
· Very good attention to details; 
· Excellent Customer and Service focus; 
· Exceptional spoken and written interpersonal, communication and presentation skills; 
· Ability to operate effectively in a high-pressure situation. 
 
Salary: €38K per year depending on the experience  
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
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Senior I.T. Management Support, Bilingual French Speaking

Senior I.T. Management Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) ...

I.T. Service Asset Management Stock Support, Bilingual French Speaking

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</div>
 
I.T. Service Assets Management Stock Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 3 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
The duty of the Service Asset Management Stock Agent is to provide the EIB users with standard configuration IT devices. The agent will intervene in all stages of the life cycle of IT equipment: Reception, Installation, Deployment, Storage, Moving, Recycling, Inventory. The agent will help keep the CMDB up-to-date. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Support for IMACD operations for end user equipment (PCs, peripherals and VoIP phones in accordance with user requests and management validation); 
· Keep the CMDB up-to-date; 
· Prepare IT equipment for newcomers; 
· Manage IT Stocks (In/Out), (Physical + CMDB update); 
· Manage quarantine; 
· Manage hard drive sanitization; 
· Manage testing machines; 
· Installation of standard images on machines; 
· Preparation, storage and delivery for donations; 
· Storage, selective waste sorting, recycling; 
· Identify and escalate major incidents to management; 
· Stay current with system information, changes and updates; 
· Resolve hardware incidents, replacing or upgrading equipment as necessary ; 
· Replace HW; 
· Test and maintain equipment. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of market standard products (Windows, PC’s, portable devices). 
 
Salary: €36K per year depending on the experience  
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
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I.T. Service Asset Management Stock Support, Bilingual French Speaking

I.T. Service Assets Management Stock Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment...

I.T. Assets Management Support, Bilingual French Speaking

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</div>
 
I.T. Assets Management Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
Service Asset Management supports the end user IT asset life cycle, and helps to ensure controlled and accurate information is available for the assets under EUS scope. Service asset management makes this information available when and where needed. The same team also maintains the hard-ware and software store (stock). The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Keep the CMDB up-to-date; 
· First point of contact with suppliers; 
· Monitoring of equipment orders; 
· Produce reporting for consistency checking purposes (verification); 
· Produce documentation and report on the needs (short and longer term) for end user equipment (HW and SW); 
· Identify new equipment SW / HW based on user needs; 
· Manage licensing contracts; 
· Identify and track all licenses (Serial, users, status ... ); 
· Carry out audits to verify the availability of licenses (installed volumes vs licensed volumes); 
· Manage warranty contracts; 
· Management of maintenance contracts (SW / HW); 
· Seek solutions to reduce costs; 
· Reception and control the delivery of IT equipment; 
· Manage all stocks and guarantee a defined minimum of assets; 
· Manage and schedule all tasks related to IMACD concerning newcomers, people moves internally, temporary or permanent leavers. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of end user HW/SW; 
· Knowledge of ticketing tools and configuration management tools; 
 
Salary: €32K - €36K per year depending on the experience  
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

I.T. Assets Management Support, Bilingual French Speaking

I.T. Assets Management Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) ...

I.T. External Support, Bilingual French Speaking

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</div>
 
I.T. External Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
The purpose of the External Office Support role is to deliver IT support services for the EIB external offices. These services shall be provided through a quick resolution of reported incidents, proactive communication and advice in order to ensure customer satisfaction over a full range of services provided by the IT Department. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Assume primary responsibility for IT customer support to External Offices by acting as a first point of contact with users when troubleshooting miscellaneous hardware and/or software incidents; 
· Whenever required, ensure that additional technical analysis is carried out and propose long-er-term solutions; 
· Support and implement network and computing systems in the EIB group's existing external offices and the wide area network (WAN) connecting these offices; 
· Provide IT equipment for the new offices; 
· Ensure that all solutions are designed and implemented in line with internal standards and respecting the best practice,security recommendations and industry standards; 
· Conduct and/or participate in the identification, technical evaluation, testing, validation and implementation of new products and emerging technologies to meet and anticipate the external office user’s requirements; 
· Supervise and carry out the installation, maintenance and operation of both network equipment and computing systems in the external offices, including the appropriate procedures and documentation whenever necessary; 
· Implement the security guidelines and policies recommended by the IT Security Unit and the results of internal and external audits; 
· Schedule and undertake at least 1 visit per year for each office to make sure that maintenance and installation tasks are completed in a timely manner; 
· Help External Offices users to solve External Offices specific IT incidents; 
· Manage the IT equipment in External Offices; 
· Send and configure External Offices in policy or out of policy devices; 
· Monitor the External Offices Networks equipment; 
· Train users to use the External Offices IT devices and services; 
· Manage the Alcatel Telephony systems if present (Connection and configuration of Alcatel phones); 
· Manage the printers in External Offices; 
· Provide video conferencing support to External Offices users; 
· Configure and manage mobile devices; 
· Provide solutions or workarounds when a problem is identified; 
· Perform configuration changes on network equipment. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of Ethernet and WiFi networks standards; 
· Knowledge of VoIP telephony environments; 
· Experience in installing routers, switches and with patching cables. 
 
Salary: €32K- €36K per year depending on the experience  
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
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 </div>

I.T. External Support, Bilingual French Speaking

I.T. External Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · There’s...

Saturday, May 4, 2019

Video Conferencing Operator, Bilingual French Speaking

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</div>
 
Fixed Telephone, VoIP Support Engineer , Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
The purpose of the Video Conferencing Operator role is to support the Video Conference calls at the EIB. The position involves a high degree of exposure to the Bank’s senior staff, sometimes working with the senior executive team. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Remote and onsite / onsite support for video conferencing services; 
· Must be able to use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system; 
· Must be comfortable working with Level 2 and Level 3 video conferencing engineers to troubleshoot and resolve incidents; 
· Must be able to support executive and non-executive users on the phone and in person , maintaining a highly professional demeanour, including for requests which may be during executive meetings which require immediate responses and resolution; 
· Contribute to continual improvement and root cause analysis; to contribute toward overall improved system stability and user satisfaction; 
· Schedule video conference calls based on user requests; 
· Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary; 
· Answer questions of users related to videoconferencing; 
· Conduct regular testing of Video Conference devices; 
· Monitor network “quality of service” for all videoconferencing devices; 
· Create and maintain documentation for each type of videoconferencing device; 
· Generate weekly and monthly statistics on video conferencing activities; 
· Stay up-to-date on topics related to video conferencing technologies; 
· Promote use of the video conferencing system; 
· Keep the CMDB up-to-date. 
 
Technical  and Specific Skills / Experience 
 
· Understanding of video conferencing related protocols; 
· Knowledge of VoIP telephony environments; 
· Experience setting up and monitoring video conferencing calls; 
· Experience of troubleshooting the video conferencing system. 
 
Salary: €32K- €36K per year depending on the experience 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Video Conferencing Operator, Bilingual French Speaking

Fixed Telephone, VoIP Support Engineer , Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank...

Telephone, VoIP Support Engineer, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Fixed Telephone, VoIP Support Engineer , Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
The VoIP Tech Support Engineer is charge of assisting end users in setting up or troubleshooting VoIP installations and equipment. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown 
below. 
 
Job responsibilities: 
 
· Telephony environment setup IMACD; 
· Maintain and administer the VoIP system (Voicemail, Hotlines, Voice Recording, Phone Directory, Number allocation, etc.); 
· First level support for VoIP equipment; 
· Phone number Skype for Business (Create, delete, check); 
· License clean-up and periodic checks (old users, broken phones, etc.); 
· Special Bank holidays message configuration (TTS); 
· Audio Conference configuration (via Alcatel MTW); 
· Newcomer setup and training support (email); 
· Incident and service request handling; 
· Log all requests and follow-up actions in the appropriate tools; 
· Initial assessment of incidents (software and hardware) and resolution in accordance with procedure; 
· Diagnose, prioritize and escalate unresolved cases to support/technical team; 
· Keep users informed on incident status and progress; 
· Identify and escalate major incidents to management; 
· Keep the CMDB up-to-date; 
· Draft and maintain documentation, How To’s and knowledge base articles for telephony relat-ed topics. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of VoIP telephony environments; 
· Understanding of VOIP related protocols. 
 
Salary: €32K- €36K per year depending on the experience 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Telephone, VoIP Support Engineer, Bilingual French Speaking

Fixed Telephone, VoIP Support Engineer , Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank...

iOS Mobile Device Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
iOS Mobile Device Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role is responsible for managing the resolution of incidents and handling service requests for mobile devices; making sure customer satisfaction targets are met. The Mobile phone support agent also needs to be the interface with external vendors & partners involved in the delivery of mobile phone services and products. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Provide support for the EIB mobile and tablet devices, such as iPhone and iPads; 
· Manage orders and repairs of mobile/tablet devices; 
· Device assignment to the staff; 
· Request line activation to the provider; 
· Billing management: control, statistics and distribution to the coordinators; 
· Enrollment to Mobile Device Management system; 
· Support testing of new iOS versions and follow-up patching policies 
· Mobile devices incident diagnosis, prioritization, resolution and escalation of unresolved cases to support/technical team in the Bank and to external provider; 
· Keep the CMDB up-to-date; 
· Log all incidents, service requests and follow-up actions in the appropriate tools; 
· Keep customers informed on incident status and progress; 
· Identify and escalate major incidents to management; 
· Draft and maintain documentation, How To’s and knowledge base articles for mobile phone related topics. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of Apple IPhone and their ecosystem; 
· Knowledge of MDM tools; 
· Knowledge of mobile operating systems. 
 
Salary: €32K- €36K per year depending on the experience 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

iOS Mobile Device Support, Bilingual French Speaking

iOS Mobile Device Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · The...

Senior I.T. Onsite Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Senior I.T. Onsite Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 7+ years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role largely corresponds to the Service Desk Agent role described above. However, in addition, this particular role will provide desk side support, i.e., at the temporary users location (e.g. conference room). The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Log incidents; 
· Categorise and prioritise incidents; 
· Diagnose and resolve incidents; 
· Close incidents; 
· Escalate incidents; 
· Incident ownership and communication throughout the lifecycle of the incident; 
· Handle in policy and out of policy service requests; 
· Intervene onsite at the (temporary) user location; Execute IMACD tasks; 
· Initiate requests for authorisation of service requests; 
· Managing lifecycle (IMACD) events for workstations; 
· Performing moves of IT equipment - desktop computers, monitors, laptops, printer; 
· Image Management; 
· Hardware and Software Support. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of end user HW/SW; 
· Experience in hardware repair. 
 
Salary: €38K per year 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Senior I.T. Onsite Support, Bilingual French Speaking

Senior I.T. Onsite Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · Th...

I.T. Onsite Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
I.T. Onsite Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 3 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role largely corresponds to the Service Desk Agent role described above. However, in addition, this particular role will provide desk side support, i.e., at the temporary users location (e.g. conference room). The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Log incidents; 
· Categorise and prioritise incidents; 
· Diagnose and resolve incidents; 
· Close incidents; 
· Escalate incidents; 
· Incident ownership and communication throughout the lifecycle of the incident; 
· Handle in policy and out of policy service requests; 
· Intervene onsite at the (temporary) user location; Execute IMACD tasks; 
· Initiate requests for authorisation of service requests; 
· Managing lifecycle (IMACD) events for workstations; 
· Performing moves of IT equipment - desktop computers, monitors, laptops, printer; 
· Image Management; 
· Hardware and Software Support. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of end user HW/SW; 
· Experience in hardware repair. 
 
Salary: €36K per year 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

I.T. Onsite Support, Bilingual French Speaking

I.T. Onsite Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · There’s n...

Junior I.T. Onsite Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Junior I.T. Onsite Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· Preferably with minimum of 3 months as onsite support/end user 
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role largely corresponds to the Service Desk Agent role described above. However, in addition, this particular role will provide desk side support, i.e., at the temporary users location (e.g. conference room). The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Log incidents; 
· Categorise and prioritise incidents; 
· Diagnose and resolve incidents; 
· Close incidents; 
· Escalate incidents; 
· Incident ownership and communication throughout the lifecycle of the incident; 
· Handle in policy and out of policy service requests; 
· Intervene onsite at the (temporary) user location; Execute IMACD tasks; 
· Initiate requests for authorisation of service requests; 
· Managing lifecycle (IMACD) events for workstations; 
· Performing moves of IT equipment - desktop computers, monitors, laptops, printer; 
· Image Management; 
· Hardware and Software Support. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of end user HW/SW; 
· Experience in hardware repair. 
 
Salary: €32K per year 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Junior I.T. Onsite Support, Bilingual French Speaking

Junior I.T. Onsite Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · Th...

Senior I.T. Service Desk Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Senior I.T. Service Desk Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 7 years + experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role corresponds to the Service Desk Agent profile described above. Service Desk Support pro-files staff the Service Desk to handle incidents and service requests at the Service Desk. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown be-low. The technical and specific skills and experience in this profile are required for all Service Provider staff in Lot 1 except for the Windows engineer and IAM specialist profiles. 
 
Job responsibilities: 
 
· Log incidents; 
· Categorize and prioritize incidents; 
· Diagnose and resolve incidents; 
· Close incidents; 
· Escalate incidents; 
· Incident ownership and communication throughout the life-cycle of the incident; 
· Handle in policy and out of policy service requests; 
· Intervene onsite at the user location or temporary location; 
· Execute IMACD tasks; 
· Raise requests for authorization of service requests. 
 
Technical  and Specific Skills / Experience 
 
· Experience with MS Office Suite; 
· Experience with Microsoft OS (Windows 7 and 10); 
· Knowledge of mobile devices and mobile phone services; 
· Problem solving skills; 
· Knowledge of ticketing and CMDB tools; 
· Understanding of networking and networking protocols; 
· Flexible and stress resilient; 
· Ability to work in a co-operative way; 
· Pan-European mind-set; 
· Attention to detail; 
· Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.; 
· Customer and Service focus; 
· Spoken and written interpersonal, communication and presentation skills; 
 
Salary: €38K per year 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Senior I.T. Service Desk Support, Bilingual French Speaking

Senior I.T. Service Desk Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) ...

I.T. Service Desk Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
I.T. Service Desk Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 3 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role corresponds to the Service Desk Agent profile described above. Service Desk Support pro-files staff the Service Desk to handle incidents and service requests at the Service Desk. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown be-low. The technical and specific skills and experience in this profile are required for all Service Provider staff in Lot 1 except for the Windows engineer and IAM specialist profiles. 
 
Job responsibilities: 
 
· Log incidents; 
· Categorize and prioritize incidents; 
· Diagnose and resolve incidents; 
· Close incidents; 
· Escalate incidents; 
· Incident ownership and communication throughout the life-cycle of the incident; 
· Handle in policy and out of policy service requests; 
· Intervene onsite at the user location or temporary location; 
· Execute IMACD tasks; 
· Raise requests for authorization of service requests. 
 
Technical  and Specific Skills / Experience 
 
· Experience with MS Office Suite; 
· Experience with Microsoft OS (Windows 7 and 10); 
· Knowledge of mobile devices and mobile phone services; 
· Problem solving skills; 
· Knowledge of ticketing and CMDB tools; 
· Understanding of networking and networking protocols; 
· Flexible and stress resilient; 
· Ability to work in a co-operative way; 
· Pan-European mind-set; 
· Attention to detail; 
· Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.; 
· Customer and Service focus; 
· Spoken and written interpersonal, communication and presentation skills; 
 
Salary: €36K per year 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

I.T. Service Desk Support, Bilingual French Speaking

I.T. Service Desk Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · The...

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