HIGH OFFER JOBS NETWORK (HOJN): TechnicianHigh Offer Jobs Network, Your partner in Global talent recruiting

Showing posts with label Technician. Show all posts

Sunday, May 5, 2019

I.T. External Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
I.T. External Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
The purpose of the External Office Support role is to deliver IT support services for the EIB external offices. These services shall be provided through a quick resolution of reported incidents, proactive communication and advice in order to ensure customer satisfaction over a full range of services provided by the IT Department. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Assume primary responsibility for IT customer support to External Offices by acting as a first point of contact with users when troubleshooting miscellaneous hardware and/or software incidents; 
· Whenever required, ensure that additional technical analysis is carried out and propose long-er-term solutions; 
· Support and implement network and computing systems in the EIB group's existing external offices and the wide area network (WAN) connecting these offices; 
· Provide IT equipment for the new offices; 
· Ensure that all solutions are designed and implemented in line with internal standards and respecting the best practice,security recommendations and industry standards; 
· Conduct and/or participate in the identification, technical evaluation, testing, validation and implementation of new products and emerging technologies to meet and anticipate the external office user’s requirements; 
· Supervise and carry out the installation, maintenance and operation of both network equipment and computing systems in the external offices, including the appropriate procedures and documentation whenever necessary; 
· Implement the security guidelines and policies recommended by the IT Security Unit and the results of internal and external audits; 
· Schedule and undertake at least 1 visit per year for each office to make sure that maintenance and installation tasks are completed in a timely manner; 
· Help External Offices users to solve External Offices specific IT incidents; 
· Manage the IT equipment in External Offices; 
· Send and configure External Offices in policy or out of policy devices; 
· Monitor the External Offices Networks equipment; 
· Train users to use the External Offices IT devices and services; 
· Manage the Alcatel Telephony systems if present (Connection and configuration of Alcatel phones); 
· Manage the printers in External Offices; 
· Provide video conferencing support to External Offices users; 
· Configure and manage mobile devices; 
· Provide solutions or workarounds when a problem is identified; 
· Perform configuration changes on network equipment. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of Ethernet and WiFi networks standards; 
· Knowledge of VoIP telephony environments; 
· Experience in installing routers, switches and with patching cables. 
 
Salary: €32K- €36K per year depending on the experience  
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

I.T. External Support, Bilingual French Speaking

I.T. External Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · There’s...

Saturday, May 4, 2019

Video Conferencing Operator, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Fixed Telephone, VoIP Support Engineer , Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
The purpose of the Video Conferencing Operator role is to support the Video Conference calls at the EIB. The position involves a high degree of exposure to the Bank’s senior staff, sometimes working with the senior executive team. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Remote and onsite / onsite support for video conferencing services; 
· Must be able to use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system; 
· Must be comfortable working with Level 2 and Level 3 video conferencing engineers to troubleshoot and resolve incidents; 
· Must be able to support executive and non-executive users on the phone and in person , maintaining a highly professional demeanour, including for requests which may be during executive meetings which require immediate responses and resolution; 
· Contribute to continual improvement and root cause analysis; to contribute toward overall improved system stability and user satisfaction; 
· Schedule video conference calls based on user requests; 
· Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary; 
· Answer questions of users related to videoconferencing; 
· Conduct regular testing of Video Conference devices; 
· Monitor network “quality of service” for all videoconferencing devices; 
· Create and maintain documentation for each type of videoconferencing device; 
· Generate weekly and monthly statistics on video conferencing activities; 
· Stay up-to-date on topics related to video conferencing technologies; 
· Promote use of the video conferencing system; 
· Keep the CMDB up-to-date. 
 
Technical  and Specific Skills / Experience 
 
· Understanding of video conferencing related protocols; 
· Knowledge of VoIP telephony environments; 
· Experience setting up and monitoring video conferencing calls; 
· Experience of troubleshooting the video conferencing system. 
 
Salary: €32K- €36K per year depending on the experience 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Video Conferencing Operator, Bilingual French Speaking

Fixed Telephone, VoIP Support Engineer , Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank...

Telephone, VoIP Support Engineer, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Fixed Telephone, VoIP Support Engineer , Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
The VoIP Tech Support Engineer is charge of assisting end users in setting up or troubleshooting VoIP installations and equipment. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown 
below. 
 
Job responsibilities: 
 
· Telephony environment setup IMACD; 
· Maintain and administer the VoIP system (Voicemail, Hotlines, Voice Recording, Phone Directory, Number allocation, etc.); 
· First level support for VoIP equipment; 
· Phone number Skype for Business (Create, delete, check); 
· License clean-up and periodic checks (old users, broken phones, etc.); 
· Special Bank holidays message configuration (TTS); 
· Audio Conference configuration (via Alcatel MTW); 
· Newcomer setup and training support (email); 
· Incident and service request handling; 
· Log all requests and follow-up actions in the appropriate tools; 
· Initial assessment of incidents (software and hardware) and resolution in accordance with procedure; 
· Diagnose, prioritize and escalate unresolved cases to support/technical team; 
· Keep users informed on incident status and progress; 
· Identify and escalate major incidents to management; 
· Keep the CMDB up-to-date; 
· Draft and maintain documentation, How To’s and knowledge base articles for telephony relat-ed topics. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of VoIP telephony environments; 
· Understanding of VOIP related protocols. 
 
Salary: €32K- €36K per year depending on the experience 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Telephone, VoIP Support Engineer, Bilingual French Speaking

Fixed Telephone, VoIP Support Engineer , Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank...

iOS Mobile Device Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
iOS Mobile Device Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 1 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role is responsible for managing the resolution of incidents and handling service requests for mobile devices; making sure customer satisfaction targets are met. The Mobile phone support agent also needs to be the interface with external vendors & partners involved in the delivery of mobile phone services and products. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Provide support for the EIB mobile and tablet devices, such as iPhone and iPads; 
· Manage orders and repairs of mobile/tablet devices; 
· Device assignment to the staff; 
· Request line activation to the provider; 
· Billing management: control, statistics and distribution to the coordinators; 
· Enrollment to Mobile Device Management system; 
· Support testing of new iOS versions and follow-up patching policies 
· Mobile devices incident diagnosis, prioritization, resolution and escalation of unresolved cases to support/technical team in the Bank and to external provider; 
· Keep the CMDB up-to-date; 
· Log all incidents, service requests and follow-up actions in the appropriate tools; 
· Keep customers informed on incident status and progress; 
· Identify and escalate major incidents to management; 
· Draft and maintain documentation, How To’s and knowledge base articles for mobile phone related topics. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of Apple IPhone and their ecosystem; 
· Knowledge of MDM tools; 
· Knowledge of mobile operating systems. 
 
Salary: €32K- €36K per year depending on the experience 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

iOS Mobile Device Support, Bilingual French Speaking

iOS Mobile Device Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · The...

Senior I.T. Onsite Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Senior I.T. Onsite Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 7+ years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role largely corresponds to the Service Desk Agent role described above. However, in addition, this particular role will provide desk side support, i.e., at the temporary users location (e.g. conference room). The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Log incidents; 
· Categorise and prioritise incidents; 
· Diagnose and resolve incidents; 
· Close incidents; 
· Escalate incidents; 
· Incident ownership and communication throughout the lifecycle of the incident; 
· Handle in policy and out of policy service requests; 
· Intervene onsite at the (temporary) user location; Execute IMACD tasks; 
· Initiate requests for authorisation of service requests; 
· Managing lifecycle (IMACD) events for workstations; 
· Performing moves of IT equipment - desktop computers, monitors, laptops, printer; 
· Image Management; 
· Hardware and Software Support. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of end user HW/SW; 
· Experience in hardware repair. 
 
Salary: €38K per year 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Senior I.T. Onsite Support, Bilingual French Speaking

Senior I.T. Onsite Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · Th...

I.T. Onsite Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
I.T. Onsite Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· 3 to 6 years experience  
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role largely corresponds to the Service Desk Agent role described above. However, in addition, this particular role will provide desk side support, i.e., at the temporary users location (e.g. conference room). The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Log incidents; 
· Categorise and prioritise incidents; 
· Diagnose and resolve incidents; 
· Close incidents; 
· Escalate incidents; 
· Incident ownership and communication throughout the lifecycle of the incident; 
· Handle in policy and out of policy service requests; 
· Intervene onsite at the (temporary) user location; Execute IMACD tasks; 
· Initiate requests for authorisation of service requests; 
· Managing lifecycle (IMACD) events for workstations; 
· Performing moves of IT equipment - desktop computers, monitors, laptops, printer; 
· Image Management; 
· Hardware and Software Support. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of end user HW/SW; 
· Experience in hardware repair. 
 
Salary: €36K per year 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

I.T. Onsite Support, Bilingual French Speaking

I.T. Onsite Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · There’s n...

Junior I.T. Onsite Support, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;">
<img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" />
</div>
 
Junior I.T. Onsite Support, Bilingual French Speaking 
 
Work Location: Luxembourg 
 
Business unit: European Investment Bank (EIB) 
 
· There’s no age limit 
· Preferably with minimum of 3 months as onsite support/end user 
· Residence from France and  Belgium to work in Luxembourg are priority 
· Other EU applicants who are willing to relocate are also welcome 
 
The Service Desk Agent provides support for basic incident resolution and service request fulfillment. 
 
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests. 
 
Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware. 
 
Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro. 
 
Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility. 
 
Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 
 
Agents may be requested to provide after business hours and on-call support as needed. 
 
Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly. 
 
Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact. 
 
The Service Desk Agent will be assigned to work in different profiles depending on the service needs. 
 
Role: 
 
This role largely corresponds to the Service Desk Agent role described above. However, in addition, this particular role will provide desk side support, i.e., at the temporary users location (e.g. conference room). The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. 
 
Job responsibilities: 
 
· Log incidents; 
· Categorise and prioritise incidents; 
· Diagnose and resolve incidents; 
· Close incidents; 
· Escalate incidents; 
· Incident ownership and communication throughout the lifecycle of the incident; 
· Handle in policy and out of policy service requests; 
· Intervene onsite at the (temporary) user location; Execute IMACD tasks; 
· Initiate requests for authorisation of service requests; 
· Managing lifecycle (IMACD) events for workstations; 
· Performing moves of IT equipment - desktop computers, monitors, laptops, printer; 
· Image Management; 
· Hardware and Software Support. 
 
Technical  and Specific Skills / Experience 
 
· Knowledge of end user HW/SW; 
· Experience in hardware repair. 
 
Salary: €32K per year 
 
Relocation Package: 1000-1500€ 
 
<div>
How to Apply: </div>
<div>
 </div>
<div>
Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com 
 Please like and follow us 
 
LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a> 
 FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a> 
 Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div>
<div>
 </div>

Junior I.T. Onsite Support, Bilingual French Speaking

Junior I.T. Onsite Support, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank (EIB) · Th...

Sunday, May 5, 2019

I.T. External Support, Bilingual French Speaking

Saturday, May 4, 2019

Video Conferencing Operator, Bilingual French Speaking

Telephone, VoIP Support Engineer, Bilingual French Speaking

iOS Mobile Device Support, Bilingual French Speaking

Senior I.T. Onsite Support, Bilingual French Speaking

I.T. Onsite Support, Bilingual French Speaking

Junior I.T. Onsite Support, Bilingual French Speaking

Search jobs

Popular Jobs

HIGH OFFER JOBS NETWORK (HOJN)

Employers, Jobseekers & Partners

Contact us