Position Title: Webhosting Support Engineer
Position Location: Remote 100% (WFH / Work from anywhere / 40 hours a week required)
Relocation offered: Not Applicable
WPMU DEV is looking for a Hosting Support - (Web Support Specialist ) to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot hosting problems and help our customers install applications, WordPress plugins and WordPress themes.
To be qualified for this role, you should have a proven experience as hosting support or a technical support . If you’re naturally a helper, enjoy assisting people with hosting issues and are able to explain technical details simply, we’d like to meet you. You’ll be self-motivated, a real go-getter, a coding connoisseur.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
As our new Hosting Support staff, it will be your job to assist our customers with
any issues that they might have with our hosting environments.
Required Technical Skills
* WordPress Knowledge
* WordPress Plugins
* PHP
* MySQL
* Linux (Ubuntu) server
* Bash
* NGINX
* Google drive
* GoogleCloud
* Slack
* Jira
Job Description
* Manage and resolve incoming support requests through our ticketing system
* Answer support client calls, emails, or online chat regarding website troubleshooting, site updates, plugin updates, server or hosting issues, email creation and troubleshooting, etc.
* Assist with identifying the root cause of problems; manages and resolves issues in a constantly changing environment
* Maintain a high level of professionalism with clients and work to establish a positive rapport
* Log billable time and send invoices for support requests promptly
* Set up development environments and launch websites
* Assist our internal team with technical and training support
* Be available to provide after-hours and weekend coverage as needed
QUALIFICATIONS
* Must have mastered WordPress, including thorough knowledge of themes and plugins
* Understanding of PHP
* Good understanding of MySQL
* Know your way around Linux (Ubuntu)
* Awesome with Bash
* Talented with NGINX
* Great interpersonal skills.
Perks
* Monthly salary ( based on your total work hours)
* You will be provided with all of the tools, support, and backing you need to get the job done
* Offer very attractive working conditions for the right candidate
* 28 days paid leave per annum (up to 35 days)
* Opportunities for paid travel to attend WordCamps and other industry conferences
* Long service leave (3 months off paid) after you’ve been with us for a while
* Up to 2 months salary bonus based on company growth targets
* Technology budgets every three years, the longer you serve, the higher the budget
* General expenses budget yearly, the longer you work, the more you get
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Apply Now
To apply, the interested candidate may submit his/her updated English resume with photo by clicking the "apply now" button below.
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