General Manager & Vice President, Microsoft Ecosystem - remote

<p><b><span style="font-size: large;">Urgent remote position for General Manager & Vice President, Microsoft Ecosystem</span></b></p><p><br /><img alt="General Manager & Vice President, Microsoft Ecosystem - remote" border="0" src="https://lh3.googleusercontent.com/OxJHHOlskpTZdn0lEQaJrC12OvHaMZDa-8PUMJgZf-OkvjfVuQ6mt29QxKxabEt17xvto4VVmuAxTUrbtgiaWPjZhrdHibPXOacluTqtdVtEsO8yCDace99VLxiFCtJv_sPGHp4POQ=w2400" style="width: 100%;" /></p><p><b>General Manager & Vice President, Microsoft Ecosystem</b></p><p><br /></p><p>We are always looking for new talent to join us in our mission to optimize time tracking. As one of the largest, award-winning, and top-selling app vendors in the Atlassian Ecosystem, we hire only the best and brightest.</p><p><br /></p><p>What does Tempo do? We enable companies to grasp the true value of time and get meaningful insights into their operations. With our products, managers know exactly how their teams are spending their hours each day. From billing, to resource management, to cost tracking, we are proud to give our customers data they can use. Lately we have been expanding into new ecosystems, most recently Zendesk. It’s an exciting time, with lots of innovation and growth on the horizon!</p><p><br /></p><p>Our reach is wide: we are happy to support more than 20,000 customers all over the world. We are looking for candidates to bring fresh perspectives to our amazing teams located in Iceland, Sweden, Canada, and the USA.</p><p><br /></p><p>Join us and discover the thrill of being part of a team that is not only digging deep in automation, AI and cool tech but also builds great and reliable products our teams and customers love!</p><p><br /></p><p><b>About The Job</b></p><p><br /></p><p>We are looking for an ambitious and energetic General Manager & Vice President to lead our market expansion into the Microsoft development tools market.  You will become Tempo’s business owner for a cross functional team focused on taking Tempo’s award winning and marketing leading products into new markets.  You will have the responsibility to create, own and execute an effective go to market strategy along with building an engaging a top-performing team.  This is a new position that will have P&L responsibility along with cross functional team reporting directly to you.</p><p><br /></p><p>You will thrive on enabling Tempo’s transformation and growth in the Cloud segment.  You will be called to develop a comprehensive Microsoft (MS) cloud ecosystem business plan to identify short and long-term strategic goals and deploy its tactical execution. You will enjoy and continuously strive to build strong relationships with Microsoft key stakeholders, its Partner Development Managers (PDMs) and Tempo’s resources to design new Cloud business solutions across Microsoft’s ecosystem.  You will enjoy building and developing solutions aligned to the MS ecosystem plan to ensure new offers are taken to market in ways that show differentiation and are positioned for success.  Ultimately, you will drive Tempo’s continuous business performance optimization as measured by, among other metrics, revenue, customer growth, retention, and channel partner adoption. </p><p><br /></p><p><b>The role involves</b></p><p>* Drive business growth by designing and executing Tempo’s Microsoft (MS) strategic business plan</p><p>* Define the business planning processes to maintain a 3-year planning horizon and an annual operating plan, with clear quarterly and monthly KPIs scope</p><p>* Define Tempo’s value propositions to the appropriate Microsoft channels and stakeholder</p><p>* Assist Tempo in its transformation and growth in the cloud by developing MS adapted services, GTM and MS customer engagement strategies</p><p>* Design new Cloud Business solutions across Microsoft’s Azure DevOps & GitHub platforms</p><p>* Ensure clear governance with MS executives and establish joint priorities to identify transformation opportunities</p><p>* Identify M&A opportunities for inorganic growth and product footprint expansion</p><p>* Provide Tempo an impeccable execution rigor in delivery of key MS strategic initiatives</p><p>* Develop deep internal and external relationships with MS to drive mutual success, across sales, marketing and technical/engineering teams</p><p>* Build a high performing and driven team dedicated to our new Microsoft ecosystem</p><p>* Provide inspirational leadership and coaching to your team, enabling them to surpass the expected business results</p><p>* Be a strong influencer and orchestrator to align Tempo & Microsoft resources to drive global business impact</p><p>* Define and execute Tempo’s deep commitment to the MS ecosystem to build mutually beneficial business relationships</p><p>* Out of the box thinking to influence and accelerate our cloud and automation transformation initiatives</p><p>* Drive continuous portfolio optimization as measured by revenue, pipeline, and partner impact</p><p>* Hands-on involvement in KPI attainment</p><p>* Developing the solutions for scalability and performance challenges to keep our high-availability products up and running</p><p>* Supporting our developers with continuously delivering their software to the Tempo cloud platform</p><p>*  Ensuring reliability, responding to outages and supporting the team in resolving pressing and complex technical issues.</p><p>* Proactively find ways to optimize our platform to ensure effective scalability and operational cost reductions</p><p>* Supporting various initiatives regarding cloud security, including identity verification, access controls, and permissions</p><p>* Developing and maintaining our tools for deployment and cluster management</p><p>* Debugging complex production issues using our observability tools, logging, metrics and APM</p><p><br /></p><p><b><span style="font-size: large;"> The ideal candidate </span></b></p><p><br /></p><p>* 10+ years of experience in partner channel development, sales, marketing, business development, alliance management in the software industry</p><p>* Experience in the dev tool environment critical</p><p>* P&L management experience preferred</p><p>* 5+ years experience with a Microsoft SaaS vendor or for Microsoft directly.</p><p>* Ability to drive/manage/influence teamwork and cross-team alignment (marketing, technical and sales)</p><p>* Ability to lead team members in an engaging, inspirational, and driven approach</p><p>* Ability to influence and impact relevant executives in relevant areas of both organizations</p><p>* Strong executive presence including communication and presentation skills with a high degree of comfort in dealing with large and small audiences</p><p>* Ability to translate customer value proposition to monetize its services and solutions</p><p>*  Strong teamwork skills to successfully work in highly matrixed environment (i.e. Microsoft)</p><p>* Strategic long-term & short-term mindset to business growth</p><p>* Bachelor’s degree required (Sales, Marketing, Business Operations)</p><p>* Global business operations experience a plus.</p><p><br /></p><p><b><span style="font-size: large;">What's In It For You </span></b></p><p><br /></p><p>    * Remote work! </p><p>    * Unlimited vacation in most of our locations!!</p><p>   *  Great benefits plan including health, dental, vision and more</p><p>   *  Great office spaces in Canada & Iceland</p><p>    * Diverse and dynamic teams</p><p>    * Challenging and exciting work</p><p>    * An opportunity to have a real impact on our business</p><p>    * Free breakfast and snacks</p><p>   *  A great range of social activities</p><p>   *  And so much more!!</p><div class="separator" style="clear: both; text-align: center;"><a href="http://tempo.recruiterbox.com/jobs/fk0q9i4?apply=true" target="_blank" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="95" data-original-width="447" height="43" src="https://lh3.googleusercontent.com/2DF4iDykq1bRxlx-Ifc_VqBhoGkXlOqMpXhUqd4yyhECocQ_2mUtdYqj-IMryCr4pwtmtU-98GMKG_MDoKgEEYCDgJtV9ylgvpFD9AuDNpgHQzGJe8z4EX2Xgvxa7I5-WaIyiA2-QQ=w2400" width="200" /></a></div><div><br /></div>

General Manager & Vice President, Microsoft Ecosystem - remote

Urgent remote position for General Manager & Vice President, Microsoft Ecosystem General Manager & Vice President, Microsoft Ecosyst...

Russian Speaking Technical Support, Athens Greece

<div class="separator" style="clear: both; text-align: center;"> <img alt="Russian Speaking Technical Support - Athens At least 6 Mos. Exp" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidcCEFy-9QN54FizrsquW0nYjJhryz9abUykkapvGBDA_dBF5vwz3MOoDwAnnkaQ-SNVPGvzjEWupX54Z2TW2KnQPAS6tUOE3WYFHxlO4x2RtNIbimgUnL7AmLbkB91vw_lQtwWJmM5S4/s1600/Russian_Speaking_Greece.jpg" style="width: 100%;" /> </div> <br /> <span style="font-size: large;"><b>Technical Support Agent - Russian Speaking - At least 6 months experience  required</b></span><br /> <b><br /></b> <b>Country/ Work location: Athens, Greece</b><br /> <br /> <b>Business Unit:</b> <i>APPLE, iTunes, Microsoft</i><br /> <br /> <b style="background-color: yellow;">* WORK IN EUROPEAN COUNTRY</b><br /> <b style="background-color: yellow;">* VISA SPONSORSHIP AVAILABLE FOR QUALIFIED CANDIDATES</b><br /> <br /> <b style="background-color: yellow;"><span style="color: red;">This is an equal employment opportunity</span></b>. We accept you regardless of your age, gender, origin, race, color, etc as long as you can do the job, you can speak the required language and you can use computer.<br /> <br /> <b><span style="font-size: large;">1. Scope</span></b><br /> <br /> * Deliver multilingual communications across a wide variety of channels, aided by automation;<br /> * Manage and coordinate corrective action processes;<br /> * Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments);<br /> * Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.<br /> <br /> <b><span style="font-size: large;">2. Required Skills/Experience</span></b><br /> <br /> <b>Educational level:</b> High School diploma or equivalent<br /> <br /> <b>Specializations:</b><br /> Technical accreditation and specializations: <b>with experience at least 6 months in similar position (technical support & customer service)</b><br /> <br /> <b>Languages and language level: native Russian; Very good in English</b><br /> <br /> <b><span style="font-size: large;">3. Other Requirements</span></b><br /> <b><br /></b> <br /> <b>Your role as Russian speaking Advisor</b><br /> <br /> We are looking for applicants who can interact with others effectively, be comfortable with phone support and in exchanging Emails with clients. The ideal candidate should have very good PC skills, great interest in new technologies, be fluent in both Russian and English & should be willing to relocate to Athens, Greece in a few weeks notice.<br /> <br /> * Receiving Inbound calls, E mails and Chats from existing consumers requiring product support in both Russian and English.<br /> * Maintaining, analyzing, troubleshooting and attempting repair of all products.<br /> <br /> * Investigating errors and problems; performing root cause analysis in effort to provide permanent resolutions.<br /> <b><br /></b> <b>Technical Skills:</b><br /> <br /> * Advanced Knowledge of PC (Hardware, Software, Internet)<br /> * Advanced knowledge on Ms Office<br /> * Typing Speed : 17 words/minute<br /> * Use of production tools<br /> * Use of Internet<br /> * Client’s Logging System<br /> <br /> <b>Soft Skills:</b><br /> <br /> * Language skills -Fluency in English<br /> * Active Listening<br /> * Handling Difficult Calls<br /> * Inbound Phone Statistics<br /> * Systems & Technology Use<br /> * Technical Support<br /> * Good Problem Solving Skills<br /> * Strong troubleshooting skills<br /> * Knowledge of tools used for troubleshooting<br /> <br /> <b>Commitment</b><br /> <br /> * Have a commitment to company’s values and regulations<br /> * Attendance and punctuality<br /> * Commitment to Quality<br /> * Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence.<br /> * Through telephone contact, be the name and face representing<br /> * Advise customers and respond to customer inquiries.<br /> * Use communication and analytical skills to provide mutually beneficial problem resolution.<br /> <br /> <span style="font-size: large;"><b>4. Responsibilities</b></span><br /> <br /> * To respond and record consumer inquiries/questions raised through free phone lines for customers.<br /> * To maintain accurate data input of consumer inquiries, questions and feedback on the customer services database.<br /> * To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.<br /> * To provide a high level of customer service to clients at all times.<br /> * To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged<br /> appropriately.<br /> * To work effectively as part of a team, developing effective and supportive relationships with colleagues.<br /> * To troubleshoot through the use of open questions, support documents and system training.<br /> * To have a sound knowledge of all products and services, understanding their use and functionality.<br /> * To be able to offer recommendations to common problems or frequently asked questions.<br /> <br /> <b><span style="font-size: large;">5. Contract</span></b><br /> <br /> <b>Fixed term contract: 12 months</b><br /> <br /> Working hours is 8 hours per day/5 days per week<br /> Working hours based on client’s needs , mainly Monday – Friday in shift scheme<br /> <br /> <br /> <b>Gross Salary:</b><br /> <br /> <b>Salary : 1045€ monthly gross </b><br /> <br /> Monthly performance bonus: 0-200€<br /> <b><br /></b> <b>Other Benefits:</b><br /> <br /> <b>Travel Expenses: Paid by the employer;</b><br /> <b><br /></b> Accommodation: The employer will offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.<br /> <br /> The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.<br /> <br /> <div> <div> <b><span style="font-size: large;">How to Apply: </span></b></div> <div> <br /></div> <div> Please send comprehensive updated CV/resume standard format <i>(designation, working period, company name, company address, company line of business and job description) </i>to email address <b>careers@ highofferjobs. com</b><br /> <b><br />Please like and follow us</b><br /> <br /> <b>LinkedIn: </b><a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a><br /> <b><br />FB page: </b><a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a><br /> <b><br />Twitter: </b><a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div> </div> <div> <br /> <br /> <br /></div>

Russian Speaking Technical Support, Athens Greece

Technical Support Agent - Russian Speaking - At least 6 months experience  required Country/ Work location: Athens, Greece Busines...