Identity and Access Management Analyst, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;"> <img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" /> </div> <br /> <span style="font-size: large;"><b>Identity and Access Management Analyst, Bilingual French Speaking</b></span><br /> <br /> Work Location: Luxembourg<br /> <br /> <b><i>Business unit: European Investment Bank (EIB)</i></b><br /> <br /> · There’s no age limit<br /> · <b>3 to 6 years experience </b><br /> · <b>Residence from France and  Belgium to work in Luxembourg are priority</b><br /> · Other EU applicants who are willing to relocate are also welcome<br /> <br /> The <b>Service Desk Agent </b>provides support for basic incident resolution and service request fulfillment.<br /> <br /> Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests.<br /> <br /> Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware.<br /> <br /> Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro.<br /> <br /> Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility.<br /> <br /> Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.<br /> <br /> Agents may be requested to provide after business hours and on-call support as needed.<br /> <br /> Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly.<br /> <br /> Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact.<br /> <br /> The Service Desk Agent will be assigned to work in different profiles depending on the service needs.<br /> <br /> <b>Role:</b><br /> <br /> The Identity and Access Management (IAM) and Identity Governance and Administration (IGA) Ana-lyst is expected to have in depth experience in the IAM / IGA domain. This profile supports the Identity and Access Management system, applies industry knowledge of Identity Management and system access controls to the Bank environment.<br /> <br /> This profile shall be able to weigh business needs against security risks, and articulate issues to management, perform necessary procedures and controls to ensure appropriate system access controls are in place.<br /> <br /> The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below.<br /> <br /> <b>Job responsibilities:</b><br /> <br /> · Provide subject matter expertise on IAM /IGA processes and controls;<br /> · Create and maintain roles and privileges within the Identity Management System;<br /> · Maintain system roles and privileges based on information such as job function, department, etc.;<br /> · Create and maintain accurate descriptions of roles and privileges within the Identity Management System;<br /> · Partner with department managers and representatives to determine the appropriate levels of system access, based on job responsibilities;<br /> · Partners with Information Technology and Human Resources department to support the Identity Management System;<br /> · Develop and prepare metrics to represent the status of the Identity Management program;<br /> · Lead Segregation of Duties discussions with application/system owners and support functions;<br /> · Facilitate system access reviews and attestation processes;<br /> · Provide advanced technical support and serve as an escalation point for IT incidents and service requests, including with third parties (e.g. manufacturer or vendor) as necessary;<br /> · Document the resolution of incidents and problems, create technical analysis, performance, and enhancement reports;<br /> <br /> <b>Technical  and Specific Skills / Experience</b><br /> <br /> · Experience with MS Office Suite;<br /> · Experience with Windows Active Directory 2012 or 2016;<br /> · Experience with Microsoft Windows Server 2008 or 2012 or 2016;<br /> · Experience with Linux (RHEL) and Unix skills;<br /> · Attention to details;<br /> · Ability to work in a co-operative way;<br /> · Knowledge of RBAC model;<br /> · Knowledge of Business Process Modelling tools;<br /> · Experience developing and maintaining documentation;<br /> · Ability to operate effectively in a high-pressure situation;<br /> · Ability to handle multiple competing priorities;<br /> · Experience in project management;<br /> <br /> <b>Salary: <span style="font-family: "times new roman" , serif;">Negotiable</span></b><br /> <b><br /></b> <b>Relocation Package: </b><span style="font-family: "times new roman" , serif; font-size: 12pt;">1000-1500€</span><br /> <br /> <div> <b><span style="font-size: large;">How to Apply: </span></b></div> <div> <br /></div> <div> Please send comprehensive updated CV/resume standard format <i>(designation, working period, company name, company address, company line of business and job description) </i>to email address <b>careers@ highofferjobs. com</b><br /> <b><br />Please like and follow us</b><br /> <br /> <b>LinkedIn: </b><a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a><br /> <b><br />FB page: </b><a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a><br /> <b><br />Twitter: </b><a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div> <div> <br /></div>

Identity and Access Management Analyst, Bilingual French Speaking

Identity and Access Management Analyst, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Bank ...

Identity and Access Management Specialist, Bilingual French Speaking

<div class="separator" style="clear: both; text-align: center;"> <img alt="Travel Advisor Specialist - Hungarian Speaking CSR for Air France" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnateSMbmUhlo4866c0W38mcfIl_OzHA5KE9uwiZcAt7vKoYHI88R0vw3uVzkixlz0AVzfAgL5IuPBtbo4NMs6ZxVwb2mh5GLkTJFdJOzmIZEXzckneA9pe5ek21kLx-KtCGjezlv7GOM/s1600/European+Investment+Bank.png" style="width: 100%;" /> </div> <br /> <span style="font-size: large;"><b>Identity and Access Management Specialist, Bilingual French Speaking</b></span><br /> <br /> Work Location: Luxembourg<br /> <br /> <b><i>Business unit: European Investment Bank (EIB)</i></b><br /> <br /> · There’s no age limit<br /> · <b>3 to 6 years experience </b><br /> · <b>Residence from France and  Belgium to work in Luxembourg are priority</b><br /> · Other EU applicants who are willing to relocate are also welcome<br /> <br /> The <b>Service Desk Agent </b>provides support for basic incident resolution and service request fulfillment.<br /> <br /> Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests.<br /> <br /> Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware.<br /> <br /> Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro.<br /> <br /> Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility.<br /> <br /> Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.<br /> <br /> Agents may be requested to provide after business hours and on-call support as needed.<br /> <br /> Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly.<br /> <br /> Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact.<br /> <br /> The Service Desk Agent will be assigned to work in different profiles depending on the service needs.<br /> <br /> <b>Role:</b><br /> <br /> The Identity and Access Management (IAM) and Identity Governance and Administration (IGA) Specialist is expected to have in depth experience in the IAM / IGA domain. This experience shall include expertise in the integration of IAM / IGA solutions, technical knowledge of Microsoft Windows Active Directory 2016, LDAP directories, and a good understanding of Linux/Unix Operating systems. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below.<br /> <br /> <b>Job responsibilities:</b><br /> <br /> · Provide subject matter expertise on IAM /IGA processes;<br /> · Provide subject matter expertise in Integration and implementation of IAM /IGA platform;<br /> · Provide advanced technical support and serve as an escalation point for IT incidents and service requests, including with third parties (e.g. manufacturer or vendor) as necessary;<br /> · Design, develop and update existing scripts (in various scripting languages, including Pow-erShell, etc.) as necessary;<br /> · Document the resolution of incidents and problems, create technical analysis, performance, and enhancement reports;<br /> <br /> <b>Technical  and Specific Skills / Experience</b><br /> <br /> · Knowledge of LDAP protocol and systems;<br /> · Experience with Windows Active Directory 2012 or 2016;<br /> · Experience with Microsoft Windows Server 2008 or 2012 or 2016;<br /> · Experience with Linux (RHEL) and Unix skills;<br /> · Experience in the integration and operation of IAM / IGA solution for large sized enterprises;<br /> · Attention to details;<br /> · Ability to work in a co-operative way;<br /> · Knowledge of RBAC model;<br /> · Knowledge of Business Process Modelling tools;<br /> · Knowledge and experience of Network Security, including design, configuration, and tuning;<br /> · Experience developing and maintaining documentation;<br /> · Ability to operate effectively in a high-pressure situation;<br /> · Ability to handle multiple competing priorities;<br /> · Experience in project management;<br /> <br /> <b>Salary: <span style="font-family: times new roman, serif;">Negotiable</span></b><br /> <b><br /></b> <b>Relocation Package: </b><span style="font-family: "times new roman" , serif; font-size: 12pt;">1000-1500€</span><br /> <br /> <div> <b><span style="font-size: large;">How to Apply: </span></b></div> <div> <br /></div> <div> Please send comprehensive updated CV/resume standard format <i>(designation, working period, company name, company address, company line of business and job description) </i>to email address <b>careers@ highofferjobs. com</b><br /> <b><br />Please like and follow us</b><br /> <br /> <b>LinkedIn: </b><a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a><br /> <b><br />FB page: </b><a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a><br /> <b><br />Twitter: </b><a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></div> <div> <br /></div>

Identity and Access Management Specialist, Bilingual French Speaking

Identity and Access Management Specialist, Bilingual French Speaking Work Location: Luxembourg Business unit: European Investment Ba...

French Speaking Online Support League of Legends - Sofia

<div class="separator" style="clear: both; text-align: center;"> <img alt="Technical Support Agent - German Speaking - Athens" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjzdZp7SdQW9qjheDODmcarMcznsZ1LrOl7m02TolekLgDW4QwIkHlg3jfU5cUXa-oN9TNrx5VqdGo-d43QSIFL7aHIaO2VZ2UjRfKFh7IPYbD3tGH1jEfAkA082dYnBCQfxRk0lihMJ_U/s1600/French+Speaking+-+Bulgaria.png" style="width: 100%;" /> </div> <div class="separator" style="clear: both; text-align: center;"> </div> <div class="separator" style="clear: both; text-align: center;"> </div> <br /> <span style="font-size: large;"><b>Online Support League of Legends Consultant - French Speaking</b></span><br /> <b><br /></b> <b>Country/ Work location: Sofia, Bulgaria</b><br /> <b><br /></b> <b>Languages: French (C1) + English (B2)</b><br /> <br /> <b>Business Unit: :</b> <i>Riot Games</i><br /> <br /> <b style="background-color: yellow;"><span style="color: red;">This is an equal employment opportunity</span></b>. We accept you regardless of your age, gender, origin, race, color, etc as long as you can do the job, you can speak the required language and you can use computer.<br /> <br /> <span style="font-size: large;"><b>Our Client</b></span><br /> <br /> Our client is a leading provider of multilingual player support, localization and testing services for the games industry.<br /> <br /> The company serves its clients in over 30 languages. Our client unique multilingual delivery model offers “One Stop Shop” services. The client supports millions of players around the world<br /> every day!<br /> <br /> The gaming industry is not only booming, but it is also changing. Customer service is often a secondary concern for studios because development, design and launch of a game are the ones driving up the numbers. As a result, in terms of customer support gamers are often disappointed. Their high expectations are not met as studios still view players as commodity even though the need for customer support 24/7 is there and gamers don’t have the patience to wait when an issue arises.<br /> <br /> <span style="font-size: large;"><b>Primary Responsibilities</b></span><br /> <br /> Players respect other players, especially the ones that take the time to care! The player support teams need to know their stuff, speak the same language as the gamers, and have the empathy to drive amazing player support experiences. Also to maintain the games culture, gameplay is an important part of their job.<br /> <br /> In other words the player support team is given the time to play at work, how cool is that?!<br /> <br /> <b><span style="font-size: large;">Requirements</span></b><br /> <br /> * Native/Fluent level of French (C2/C1);<br /> * Good understanding of English;<br /> <b>* League of Legends player</b><br /> * Ability to work in a team environment;<br /> * Ability to build trust with the customers;<br /> * Patient and empathetic;<br /> * Technical aptitude by gaming.<br /> <br /> <span style="font-size: large;"><b>Bonus Skills</b></span><br /> <br /> * Good knowledge of E-Sports;<br /> * Good troubleshooting skills and analytical thinking;<br /> * Good communication skills;<br /> <br /> <span style="font-size: large;"><b>Our Offer</b></span><br /> <br /> Our client believes the staff is their most important asset and therefore we take pride in finding<br /> the best, most talented and driven employees.<br /> <br /> Among the benefits of working with us* are:<br /> <br /> <b>* Salary much higher than the average Bulgarian wage (1900 BGN gross)</b>;<br /> <br /> * Accommodation in a hotel or apartment arranged by our client, for a period of up to 1<br /> month, in the beginning of the employment;<br /> <br /> * Support in finding an apartment afterwards;<br /> <br /> * Monthly rental bonus (after the accommodation in a hotel/apartment, arranged by our<br /> client), in addition to monthly salary, for the amount of 300 BGN gross;<br /> <br /> * Reimbursement of a ticket, for the amount of up to 150€, received with employee's first<br /> salary;<br /> <br /> * All our employees receive also: 1) meal vouchers (60 BGN), per month for 8-hour<br /> working day; 2) additional health coverage; 3) free transportation for yearly and late<br /> shifts;<br /> <br /> * At the offices/ Work site-  we have: free gym, yoga, massage, corporate psychologist, healthy<br /> days/weeks.<br /> <br /> _________________<br /> <br /> *You can check out the cost of living in Bulgaria in comparison to your own country through<br /> this tool:<br /> <br /> https://www.numbeo.com/cost-of-living/in/Sofia<br /> _________________<br /> <br /> <div> <b><span style="font-size: large;">How to Apply: </span></b></div> <div> <br /></div> <div> Please send comprehensive updated CV/resume standard format <i>(designation, working period, company name, company address, company line of business and job description) </i>to email address <b>careers@ highofferjobs. com</b><br /> <b><br /> Please like and follow us</b><br /> <br /> <b>LinkedIn: <a href="https://www.linkedin.com/company/high-offer-jobs" target="_blank">https://www.linkedin.com/company/high-offer-jobs</a></b><br /> <b><br /></b> <b>FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a></b><br /> <b><br /></b> <b>Twitter: <a href="https://twitter.com/highofferjobs" target="_blank">https://twitter.com/highofferjobs</a></b><br /> <br /> <br /></div>

French Speaking Online Support League of Legends - Sofia

Online Support League of Legends Consultant - French Speaking Country/ Work location: Sofia, Bulgaria Languages: French (C1) +...

French Speaking Technical Support - Athens At least 3 Mos. Exp

<div class="separator" style="clear: both; text-align: center;"> <img alt="French Speaking Technical Support - Athens At least 3 Mos. Exp" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi4W_ztMqKmGzPibdaLnzz2v4s6zJHCRnz4VVRBcqGPXOKGl4DJIR1_5wWwmWrQIrpCVnd73lfeWoHmriHD5E0vnIwKC3u8k7vCl3GtQLhTg3nmbuTYEKgSyvUVWJCvk2AF6430nkKM0Ko/s1600/French+Speaking.png" style="width: 100%;" /> </div> <br /> <span style="font-size: large;"><b>Technical Support Agent - French Speaking - At least 3 months experience  required</b></span><br /> <b><br /></b> <b>Country/ Work location: Athens, Greece</b><br /> <br /> <b>Business Unit:</b> <i>APPLE, Sony Kaspersky, Symantec, Western Union & Dropbox</i><br /> <br /> <b style="background-color: yellow;">* WORK IN EUROPEAN COUNTRY</b><br /> <b style="background-color: yellow;">* EU CANDIDATES ARE PREFERRED</b><br /> <span style="background-color: yellow;"><b>* OTHER COUNTRY CANDIDATES ARE STILL WELCOME BUT NO VISA SPONSORSHIP</b></span><br /> <br /> <b style="background-color: yellow;"><span style="color: red;">This is an equal employment opportunity</span></b>. We accept you regardless of your age, gender, origin, race, color, etc as long as you can do the job, you can speak the required language and you can use computer.<br /> <br /> <b><span style="font-size: large;">1. Scope</span></b><br /> <br /> * To ensure client satisfaction by offering specialized advice<br /> * To actively listen and pay attention to client issues<br /> * To resolve client queries and problems according to the client values<br /> <br /> <b><span style="font-size: large;">2. Required Skills/Experience</span></b><br /> <br /> <b>Educational level:</b> High School diploma or equivalent<br /> <br /> <b>Specializations:</b><br /> Technical accreditation and specializations: <b>with experience at least 3 months in similar position (technical support & customer service)</b><br /> <br /> <b>Languages and language level: native French; Fluent in English</b><br /> <br /> <b><span style="font-size: large;">3. Other Requirements</span></b><br /> <b><br /></b> <b>Technical Skills:</b><br /> <br /> * Advanced Knowledge of PC (Hardware, Software, Internet)<br /> * Advanced knowledge on Ms Office<br /> * Typing Speed : 17 words/minute<br /> * Use of production tools<br /> * Use of Internet<br /> * Client’s Logging System<br /> <br /> <b>Soft Skills:</b><br /> <br /> * Language skills -Fluency in English<br /> * Active Listening<br /> * Handling Difficult Calls<br /> * Inbound Phone Statistics<br /> * Systems & Technology Use<br /> * Technical Support<br /> * Good Problem Solving Skills<br /> * Strong troubleshooting skills<br /> * Knowledge of tools used for troubleshooting<br /> <br /> <b>Commitment</b><br /> <br /> * Have a commitment to company’s values and regulations<br /> * Attendance and punctuality<br /> * Commitment to Quality<br /> * Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence.<br /> * Through telephone contact, be the name and face representing<br /> * Advise customers and respond to customer inquiries.<br /> * Use communication and analytical skills to provide mutually beneficial problem resolution.<br /> <br /> <span style="font-size: large;"><b>4. Responsibilities</b></span><br /> <br /> * To respond and record consumer inquiries/questions raised through free phone lines for customers.<br /> * To maintain accurate data input of consumer inquiries, questions and feedback on the customer services database.<br /> * To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.<br /> * To provide a high level of customer service to clients at all times.<br /> * To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged<br /> appropriately.<br /> * To work effectively as part of a team, developing effective and supportive relationships with colleagues.<br /> * To troubleshoot through the use of open questions, support documents and system training.<br /> * To have a sound knowledge of all products and services, understanding their use and functionality.<br /> * To be able to offer recommendations to common problems or frequently asked questions.<br /> <br /> <b><span style="font-size: large;">5. Contract</span></b><br /> <br /> <b>Fixed term contract: 12 months</b><br /> <br /> Working hours is 8 hours per day/5 days per week<br /> Working hours based on client’s needs , mainly Monday – Sunday<br /> <br /> <br /> <b>Gross Salary:</b><br /> <br /> <b>Salary : 1100€ monthly gross </b><br /> <br /> Monthly performance bonus: 0-200€<br /> <b><br /></b> <b>Other Benefits:</b><br /> <br /> <b>Travel Expenses: Paid by the employer;</b><br /> <b><br /></b> Accommodation: The employer will offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.<br /> <br /> The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.<br /> <br /> <div> <b><span style="font-size: large;">How to Apply: </span></b></div> <div> <br /></div> <div> Please send comprehensive updated CV/resume standard format <i>(designation, working period, company name, company address, company line of business and job description) </i>to email address <b>careers@ highofferjobs. com</b><br /> <b><br /></b> Please like and follow us in our<b> FB page: <a href="https://www.facebook.com/High.Offer.Jobs/" target="_blank">https://www.facebook.com/High.Offer.Jobs/</a></b><br /> <br /> <br /> <br /></div>

French Speaking Technical Support - Athens At least 3 Mos. Exp

Technical Support Agent - French Speaking - At least 3 months experience  required Country/ Work location: Athens, Greece Business...